Clad Ordering Policy

Congratulations on choosing Clad Home for your heirloom quality custom furniture! Please read through all ordering policies before proceeding:

✦Since every order is hand-built to your exact specifications, all furniture is final sale. Orders may not be changed or canceled at any time, for any reason. Please confirm that our estimated lead time will work for your timeline. We’re unable to accommodate change requests (extra pillows, different dimensions, fabric changes, etc) once an order has been placed. Our team is always here to answer all your questions and help you dial in your design decisions before you place your order!

✦ All customers will receive a dimensioned, customized production sketch within 7-10 days of placing your order. Please note that you must review your sketch and approve it by email. The purpose of the sketch is to visually confirm the accuracy of all details and dimensions that were requested when you placed your order. Once a production sketch is approved in writing, further changes or adjustments cannot be made. It is the customer’s responsibility to approve the sketch in a timely manner so as not to slow production. Failure to do so will lead to production delays.

✦ Our team will email you to coordinate delivery as soon as your order is ready to ship out. Clad Home offers free white glove delivery to the lower 48 states excluding Alaska, Hawaii, and any remote US location not typically accessed by standard freight carrier. This may include outlying islands, inaccessible driveways, remote mountain towns, and some areas of Montana, Wyoming, Idaho, Colorado, North Dakota, and South Dakota (not a complete list) that are not serviced by standard freight. If you think this may apply to you please inquire in advance. We reserve the right to bill you for any additional freight charges that your delivery requires at the time of shipment.

✦ Our free shipping offer applies to first attempts only. Missed appointments, refused deliveries, and elective delays will incur additional fees. We cannot store your furniture once your order has been fulfilled.

✦ We personally inspect every item before it leaves our factory to ensure that it meets our stringent quality standards. All Clad Home furniture ships via third party freight carriers, thus Clad Home cannot be held responsible for damage incurred after an item has left our factory. All deliveries MUST be thoroughly unwrapped and inspected by the receiver before signing the Bill of Lading or releasing the driver. This rule applies to receiving warehouses too. Damages must be noted in writing on the Bill of Lading. Clad Home reserves the right to repair or replace damaged furniture at our sole discretion. Any transit damage discovered after the fact or not noted in writing on the Bill of Lading will preclude a damage claim.

✦ It is the responsibility of the customer to order furniture in the correct size by first measuring all doorways, corridors, stairways, and elevator cabins. Clad Home does not accept responsibility for custom furniture that does not fit into your home and deliveries cannot be refused on these grounds. If delivery is refused, Clad Home assumes no responsibility financial or otherwise and makes no guarantees about outcome.

✦ All COM (customer’s own material) orders must fill out and submit a separate COM Submission Form with your order to help us give you an accurate yardage quote and exchange important necessary details and info about your COM order. All COM instructions may be provided via this form only.

✦Velvet fabrics are prone to crushing when the long fibers are displaced or compressed, such as from the protective cardboard packaging used during delivery. This is not a defect and will rebound naturally, so furniture deliveries should not be refused on these grounds. If you choose velvet for your furniture then you acknowledge this notice and agree to accept the characteristics of velvet fabrics.

✦ It is the nature of upholstery made from foam, fabric, and feathers to have a 1”-2” variance in estimated dimensions of padded areas, cushion thickness, etc. Variations in natural materials such as fabric dye lots, natural leather hides, and wood are normal and to be expected.

✦ Additional seams may be required when your furniture dimensions exceed the width of the fabric bolt or leather hide. Inquire if needed. 

✦ All Clad Home quotes are valid for 30 days. Production lead times are approximate and subject to change.